Terms & Conditions

Effective Date: July 26, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the True Standard Cards website, online store, products, content, and related services (collectively, the “Services”).

Throughout these Terms, “True Standard Cards,” “we,” “us,” and “our” refer to True Standard Cards, doing business as True Standard Cards. “You” and “your” refer to any visitor, customer, or other user of the Services.

By accessing our website, creating an account, or placing an order, you agree to these Terms and our Privacy Policy and other store policies. If you do not agree, you should not use the Services.

1. Eligibility

You must be at least 13 years old to use our website. If you are under the age of legal majority where you live, you may use the Services only with the permission and supervision of a parent or legal guardian.

You must be legally capable of entering into a binding agreement to make a purchase. By placing an order, you represent that the information you provide is accurate and that you are authorized to use the selected payment method.

2. Permitted Use

You may use the Services only for lawful personal or commercial shopping purposes.

You may not:

Use the Services for fraudulent, unlawful, or abusive activity.
Provide false account, payment, billing, or shipping information.
Attempt to gain unauthorized access to the website or another customer’s account.
Interfere with the operation, security, or availability of the Services.
Introduce malicious code, automated attacks, or harmful technologies.
Scrape, copy, reproduce, or exploit website content without written authorization.
Use the Services in a manner that infringes the rights of True Standard Cards or another party.
Attempt to bypass product limits, fraud controls, or other store restrictions.

We may suspend or terminate access to the Services when we reasonably believe these Terms have been violated.

3. Products and Availability

We specialize in trading cards, sealed trading-card products, collectibles, and related accessories. Product availability is not guaranteed.

Adding an item to your cart does not reserve it. An item may sell out before checkout is completed.

We may, when reasonably necessary:

Limit quantities per customer, household, payment method, or address.
Refuse or cancel orders associated with suspected fraud, abuse, unauthorized reselling, pricing errors, inventory errors, or attempts to bypass purchase limits.
Discontinue products or change available quantities without notice.
Allocate limited or highly demanded products among customers.

If we cancel an order after payment has been captured, we will issue a refund to the original payment method for the canceled amount.

4. Product Information and Images

We make reasonable efforts to provide accurate product names, descriptions, images, prices, and availability. However, occasional typographical, photographic, pricing, inventory, or technical errors may occur.

Product images may be illustrative. Packaging artwork, promotional labels, language markings, manufacturer seals, and other details may vary between production runs or regions.

Colors and other visual characteristics may appear differently depending on your screen or device.

We reserve the right to correct errors and update product information. If a material error affects an order you placed, we may contact you for instructions or cancel and refund the affected item.

5. Sealed Products and Packaging Condition

Unless a listing expressly states otherwise, products advertised as sealed will be shipped in their original manufacturer packaging.

Factory-sealed trading-card products may have ordinary cosmetic imperfections from manufacturing, distribution, or shipping, including:

Small tears or openings in shrink wrap.
Loose, uneven, or imperfect shrink wrap.
Minor dents, dings, creases, scratches, or corner wear.
Off-center labels or seals.
Packaging variations between production runs.

Minor cosmetic imperfections that do not compromise the contents or indicate that the product has been opened are not necessarily considered product defects.

If packaging condition is material to your purchase, contact us before ordering. Unless a product is specifically described as suitable for display or as having collector-grade packaging, we do not guarantee flawless exterior packaging.

6. Trading-Card Contents and Pulls

Trading-card products contain randomized contents unless the product description expressly states otherwise.

True Standard Cards does not manufacture the products we sell and cannot guarantee:

Specific cards, characters, rarities, or pull rates.
The market value of cards or other contents.
Factory collation or quality-control results.
The grading eligibility or condition grade of any card.
Future product availability, collectibility, or resale value.
The authenticity of a third-party grading opinion.

An unfavorable pull, duplicate card, centering issue, print defect, surface flaw, or other manufacturer-related result does not make an otherwise authentic sealed product eligible for a return or refund.

Manufacturer defects may be subject to the applicable manufacturer’s customer-support process.

7. Prices, Taxes, and Payment

Unless otherwise stated, prices are displayed in U.S. dollars.

Prices may change at any time before an order is submitted. A price change after you complete a valid purchase will not affect that completed order unless the original price resulted from an obvious error.

Applicable sales taxes, shipping charges, and other fees will be displayed during checkout when available.

You authorize us and our payment providers to charge the selected payment method for the full order total. Payment authorization does not guarantee order acceptance.

We may delay or cancel an order if:

Payment cannot be authorized.
Billing or shipping information cannot be verified.
The transaction is flagged for suspected fraud.
Additional verification is reasonably required and is not completed.
A pricing, inventory, or technical error occurred.

We do not accept checks, cash by mail, or other payment methods not offered during checkout.

8. Order Acceptance

An order confirmation acknowledges that we received your order; it does not necessarily mean the order has been accepted.

An order is generally accepted when it has been reviewed, payment has been approved, and the order enters fulfillment. We reserve the right to refuse or cancel an order before shipment for a legitimate business or security reason.

Please review your email address, shipping address, products, and quantities before submitting an order.

9. Preorders and Backorders

A preorder or backorder is a purchase for an item that is not ready for immediate shipment.

Payment for preorder and backorder items is collected when the order is placed unless the product listing states otherwise.

Release dates and estimated shipping dates are based on information available from manufacturers, distributors, or suppliers. These dates are estimates and may change because of manufacturing delays, distribution delays, allocation changes, transportation issues, or other circumstances outside our control.

Preorder quantities may be reduced or canceled if a manufacturer, distributor, or supplier does not fulfill our expected allocation. If we cannot fulfill all or part of a preorder, we will refund the unfulfilled amount to the original payment method.

Orders containing both in-stock and preorder products may be held until every item is available unless the product listing or shipping policy states otherwise.

Product-specific preorder terms included in a listing form part of these Terms. If there is a conflict, the product-specific terms control for that item.

Changes in market price after a preorder is placed do not entitle either party to reprice a completed order.

10. Order Changes and Cancellations

Orders enter processing quickly and cannot always be changed or canceled.

Cancellation requests must be submitted before shipment. A request is not approved until we confirm the cancellation in writing.

If we approve a customer-requested cancellation, a cancellation fee equal to 3% of the canceled order total may be deducted from the refund to cover nonrefundable payment-processing and transaction costs, to the extent permitted by applicable law.

Orders that have already shipped cannot be canceled.

We will not charge a cancellation fee when we cancel an order because we cannot fulfill it, unless the cancellation resulted from fraud, misuse, or another violation of these Terms.

Additional details may be provided in our Cancellation Policy.

11. Shipping and Delivery

Shipping prices and available delivery methods are shown during checkout or described in our Shipping Policy.

Shipping and delivery dates are estimates and are not guarantees unless expressly stated otherwise. Delays may occur because of weather, carrier disruptions, holidays, customs processing, incorrect addresses, high order volume, preorder delays, or circumstances outside our reasonable control.

You are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed deliveries, or additional costs caused by an incorrect or incomplete address supplied by the customer.

Requests to change an address after an order is placed are not guaranteed. We may require cancellation and replacement of the order or additional identity verification.

When permitted by applicable law, responsibility for the package transfers to you upon confirmed delivery to the address provided at checkout. Nothing in this section limits rights that cannot legally be waived.

12. Lost, Stolen, or Damaged Packages

If your package arrives damaged, appears to have been tampered with, or contains an incorrect item, contact us promptly at info@truestandardcards.com.

Please retain all products, shipping materials, labels, and packaging. We may request clear photographs, video, carrier documentation, or other information needed to investigate the claim.

Claims involving shipping damage, missing contents, or incorrect items should be submitted within three calendar days after delivery. This notice period does not limit any rights that cannot be waived under applicable law.

A package marked delivered by the carrier is not automatically eligible for a refund or replacement. We may require you to:

Confirm the shipping address.
Check with household members and nearby delivery locations.
Contact the carrier.
Complete a carrier claim, missing-mail request, police report, or written declaration.

Remedies are determined based on the circumstances, carrier findings, available inventory, and applicable law.

13. Returns, Exchanges, and Refunds

Because trading-card products are collectible goods and sealed products can be altered after delivery, all sales of sealed trading-card products are final unless the item is materially incorrect, materially damaged, or otherwise eligible for a remedy under applicable law.

Opened, unsealed, or tampered-with trading-card products are not eligible for return due to buyer’s remorse, market-price changes, unwanted randomized contents, or manufacturer collation.

Any return must be authorized by us before it is sent. Sending an item without authorization does not guarantee a refund.

Approved items must generally be returned in the same condition in which they were received, including all packaging, seals, accessories, and promotional materials.

Please review our Return and Refund Policy for complete requirements. If that policy conflicts with these Terms, the more product-specific provision controls, subject to applicable law.

14. Chargebacks and Payment Disputes

Submitting a false, misleading, or fraudulent chargeback may result in suspension of your account, cancellation of pending orders, and submission of relevant order and delivery records to the payment provider or appropriate authorities.

Nothing in this section prevents you from exercising legitimate rights available through your payment provider or applicable law.

15. Accounts and Account Security

You may be permitted to create a customer account. You are responsible for:

Providing accurate account information.
Maintaining the confidentiality of your password.
Restricting access to your device and account.
Promptly notifying us of suspected unauthorized activity.

You are responsible for activity conducted through your account to the extent permitted by law.

We may suspend or terminate an account if we reasonably believe it is being used fraudulently, unlawfully, or in violation of these Terms.

16. Reviews and User-Submitted Content

If you submit a review, photograph, comment, or other content, you represent that:

You own the content or have permission to submit it.
The content is accurate and based on your genuine experience.
The content does not infringe another party’s rights.
The content is not unlawful, threatening, deceptive, defamatory, obscene, or malicious.

You grant True Standard Cards a nonexclusive, worldwide, royalty-free license to display, reproduce, format, and use submitted content in connection with operating and promoting the Services.

We may moderate or remove content that violates these Terms, but we are not required to publish or retain every submission.

17. Marketing Communications

Transactional messages concerning orders, shipping, account security, or customer service may be sent as necessary to provide the Services.

If you separately opt in to promotional email or SMS communications, we may send information about new products, restocks, promotions, and store updates.

You may unsubscribe from promotional emails using the link in the message. If SMS marketing is offered, you may opt out by replying STOP. Message and data rates may apply, and message frequency may vary.

Consent to marketing is not a condition of purchase.

18. Intellectual Property

The website and its original content—including the True Standard Cards name, logo, design, text, graphics, photographs, and arrangement—are owned by or licensed to True Standard Cards and are protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, republish, sell, exploit, or create derivative works from our protected content without prior written permission, except as allowed by law.

Product names, character names, logos, trademarks, and artwork belonging to Pokémon, Nintendo, Creatures, Game Freak, or other manufacturers and rights holders remain the property of their respective owners.

True Standard Cards is an independent retailer and is not affiliated with, sponsored by, or endorsed by The Pokémon Company International, Nintendo, Creatures Inc., Game Freak Inc., or any other brand owner unless expressly stated.

19. Third-Party Services and Links

The Services may contain links to third-party websites or use services provided by Wix, payment processors, shipping carriers, social-media platforms, and other providers.

We do not control third-party services and are not responsible for their availability, security, content, or privacy practices. Your use of a third-party service may be governed by that provider’s own terms and privacy policy.

20. Disclaimer of Warranties

To the fullest extent permitted by law, the Services and products are provided on an “as is” and “as available” basis, except for any express warranties that cannot legally be excluded.

We do not guarantee that:

The website will always be available, secure, or error-free.
Product descriptions or website content will always be free from minor errors.
Products will increase or retain their market value.
A particular card or collectible will receive a specific third-party grade.
Randomized products will contain any specific item.
Manufacturer packaging will be free from every cosmetic imperfection.

Some jurisdictions do not allow certain warranty exclusions, so portions of this section may not apply to you.

21. Limitation of Liability

To the fullest extent permitted by law, True Standard Cards and its owners, employees, contractors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the Services or products, including lost profits, lost opportunities, loss of data, or changes in collectible market value.

To the fullest extent permitted by law, our aggregate liability arising from a particular order will not exceed the amount you paid to True Standard Cards for the product or order giving rise to the claim.

These limitations do not apply to liability that cannot legally be excluded or limited.

22. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless True Standard Cards and its owners, employees, contractors, and service providers from third-party claims, damages, liabilities, and reasonable expenses resulting from your unlawful use of the Services, violation of these Terms, or infringement of another party’s rights.

23. Governing Law

These Terms are governed by the laws of the State of Massachusetts, without regard to conflict-of-law principles.

Any dispute that is not resolved informally will be brought in a court with proper jurisdiction located in Worcester County and Massachusetts, unless applicable consumer law requires otherwise.

24. Severability

If any provision of these Terms is found unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or severed from the Terms. The remaining provisions will remain effective.

25. No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce that provision later.

26. Entire Agreement

These Terms, together with our Privacy Policy and any applicable shipping, cancellation, preorder, return, refund, and product-specific policies, constitute the entire agreement between you and True Standard Cards concerning the Services.

27. Changes to These Terms

We may update these Terms to reflect changes in our business, Services, or legal obligations.

Revised Terms will be posted on this page with an updated effective date. Changes apply prospectively unless otherwise stated or permitted by law.

28. Contact Us

Questions about these Terms may be directed to:

True Standard Cards
Legal business name: True Standard Cards
Email: info@truestandardcards.com
Website: truestandardcards.com