Shipping Policy

Effective Date: July 26, 2026

Thank you for shopping with True Standard Cards. This Shipping Policy explains our order-processing procedures, delivery estimates, and responsibilities for orders placed through our website.

1. Order Processing

In-stock orders are typically processed within 1–3 business days, excluding weekends and federal holidays.

Processing time begins after:

Payment has been successfully authorized.
Any required fraud or identity verification has been completed.
All items in the order are available for shipment.

Processing time is separate from carrier transit time. During new product releases, holidays, promotions, or periods of unusually high order volume, processing may take longer.

You will receive a shipping-confirmation email with tracking information after your order has been prepared for shipment. Tracking information may take up to 48 hours to display movement after a label is created.

2. Shipping Rates

Available shipping methods and rates are displayed during checkout. Rates may be based on the destination, package weight, package dimensions, order value, and selected delivery service.

Any free-shipping promotion applies only when its stated requirements are satisfied. Unless expressly stated otherwise, taxes, expedited shipping, international charges, and optional services do not count toward a free-shipping threshold.

Discount codes and order adjustments may cause an order to fall below the required threshold for free shipping.

3. Estimated Delivery Times

Estimated delivery times are shown during checkout when available. These estimates begin after the order has been processed and accepted by the carrier.

Standard domestic shipments generally arrive within 3–7 business days after carrier acceptance, but delivery dates are not guaranteed.

Delivery may be delayed by:

Severe weather or natural disasters.
Carrier disruptions.
Holidays and peak shipping periods.
Incorrect or incomplete addresses.
Transportation or equipment problems.
Customs processing.
Events outside the reasonable control of True Standard Cards.

We are not responsible for carrier delays after a package has been transferred to the shipping carrier. An estimated delivery date does not constitute a guaranteed delivery date unless the selected carrier service expressly provides such a guarantee.

4. Preorders and Backorders

Release dates and shipping estimates for preorder and backorder products are based on information provided by manufacturers, distributors, and suppliers. These dates are estimates and may change.

Preorder items will ship after the products arrive at our facility and are processed. Please allow additional time following the listed release date for inventory to reach us and for orders to be prepared.

Orders containing both in-stock and preorder items may be held until every item is ready to ship. If you want available products shipped immediately, place them in a separate order.

If a product listing contains shipping terms specific to that preorder, the terms in the product listing control for that item.

5. Shipping Destinations

We ship only to destinations available through our website’s checkout system.

Certain locations, including P.O. boxes, military addresses, territories, freight-forwarding services, and international destinations, may have limited carrier options or may not be eligible for delivery.

We reserve the right to decline or cancel an order when we cannot verify or safely ship to the provided destination. If we cancel an order for this reason, the affected payment will be refunded to the original payment method.

6. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address during checkout.

Before submitting an order, please confirm:

Recipient name.
Street address and unit number.
City, state, and ZIP code.
Email address and telephone number.

Address-change requests are not guaranteed after an order has been submitted. For security reasons, we may be unable to change an order to an address different from the one verified with the payment provider.

If an order has already shipped, True Standard Cards cannot redirect it unless the carrier permits the change. Carrier address-correction or interception fees may be charged to the customer.

We are not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.

7. Undeliverable and Returned Packages

If a package is refused, unclaimed, or returned because of an incorrect address, failed delivery attempt, or other issue outside our control, we will contact you after the package returns to us.

The customer may be responsible for:

The original shipping charge.
Return-to-sender charges assessed by the carrier.
The cost of reshipping the order.
Address-correction or package-interception fees.

Any approved refund may be reduced by the original shipping cost and nonrefundable carrier charges, except where prohibited by law.

Shipping charges are not refundable when the carrier performed the purchased delivery service.

8. Combined and Split Shipments

We may combine multiple orders addressed to the same customer or location when practical, but combined shipping is not guaranteed.

Submitting multiple orders does not automatically qualify them for a refund of duplicate shipping charges.

We may divide an order into multiple packages when necessary because of product size, availability, carrier restrictions, or shipping safety. You will receive tracking information for each package when available. You will not be charged additional shipping solely because we choose to split an order.

9. Tracking and Delivery Confirmation

Customers are responsible for monitoring tracking information and ensuring that someone can safely receive the package.

A carrier’s delivery scan is considered evidence that the package was delivered to the shipping address provided during checkout, subject to any rights provided by applicable law.

High-value orders may require an adult signature or direct signature at delivery. Signature requirements cannot always be removed after shipment.

If you will not be available, use any delivery-management options offered directly by the carrier. Changes requested through a carrier are made at the customer’s risk.

10. Missing Packages

If tracking shows no movement or your package has not arrived by the estimated delivery date, contact the carrier first and then contact True Standard Cards.

If tracking shows the package as delivered but you cannot locate it:

Confirm that the shipping address on your order is correct.
Check all entrances, porches, mailboxes, parcel lockers, and other delivery locations.
Ask household members, neighbors, or building staff whether they accepted the package.
Allow 24–48 hours, as some packages are scanned before final delivery.
Contact the carrier to request delivery details.
Contact True Standard Cards if the package remains missing.

We may require a carrier investigation, missing-mail request, police report, or signed written statement before determining whether a replacement, refund, or other resolution is available.

A package marked delivered is not automatically eligible for a refund or replacement. Resolutions are based on the carrier’s findings, available evidence, applicable insurance coverage, and applicable law.

11. Shipping Damage

Inspect your package promptly after delivery.

If an order arrives materially damaged, contact us within three calendar days of delivery at info@truestandardcards.com.

Include:

Your name and order number.
Photographs of the exterior shipping box.
Photographs of the shipping label.
Photographs of the packaging materials.
Clear photographs of each damaged product.
A description of the damage.

Keep the products, shipping box, labels, and all packing materials until the claim has been resolved. The carrier may require these materials for inspection. Discarding them may prevent us from completing a claim.

Do not open a sealed product that you believe was damaged in transit. Opening the product may make it ineligible for a shipping-damage remedy.

12. Sealed-Product Packaging

Trading-card products may have minor cosmetic packaging imperfections caused by manufacturing, distribution, or normal transportation. These may include small dents, dings, scratches, corner wear, or minor shrink-wrap imperfections.

Unless a product was specifically advertised as having collector-grade or display-grade packaging, minor cosmetic imperfections that do not compromise the product’s contents or factory seal are not considered shipping damage.

If exterior packaging condition is especially important to you, contact us before ordering.

13. Theft After Delivery

True Standard Cards is not responsible for theft or loss occurring after a carrier confirms delivery to the address provided at checkout, except where otherwise required by law.

Customers concerned about package theft should use a secure delivery address and monitor the shipment’s tracking information. We may require signature confirmation for certain orders.

14. International Shipping

If international shipping is offered during checkout, the customer is responsible for all applicable customs duties, import taxes, brokerage charges, and government fees unless checkout expressly states that these charges are prepaid.

International delivery estimates do not include customs delays.

True Standard Cards cannot misrepresent an order’s contents, value, or purpose on customs forms. Packages refused or returned because the recipient did not pay required import charges may be subject to deductions for shipping and return costs.

Manufacturer warranties, product labeling, and regulatory requirements may vary by country. Customers are responsible for confirming that ordered products may lawfully be imported into their destination.

15. Local Pickup

Local pickup is available only when it is expressly offered during checkout or arranged and confirmed by True Standard Cards in writing.

Do not visit a business, mailing, or return address expecting to collect an order unless you have received pickup confirmation and instructions.

16. Order Cancellations

Shipping labels may be created shortly after an order enters processing. Creation of a shipping label does not guarantee that a cancellation request can still be completed.

Orders that have been transferred to the carrier cannot be canceled. Please review our Cancellation Policy and Terms and Conditions for additional information, including any applicable cancellation fee.

17. Contact Us

For shipping assistance, contact:

True Standard Cards
Email: info@truestandardcards.com
Website: www.truestandardcards.com