Refund Policy

Effective Date: July 26, 2026

Thank you for shopping with True Standard Cards. Because trading-card products are collectible goods and sealed products can be opened, altered, or affected by market-price changes after delivery, all sales are generally final.

This policy explains when a cancellation, return, replacement, or refund may be available.

Nothing in this policy limits any rights or remedies that cannot be waived under applicable law.

1. All Sales Are Final

Unless otherwise stated in a product listing or required by law, True Standard Cards does not accept returns or exchanges for:

Sealed trading-card products.
Booster boxes, booster bundles, Elite Trainer Boxes, collection boxes, tins, blister packs, and individual booster packs.
Trading cards, whether sealed, graded, or ungraded.
Clearance, sale, or promotional merchandise.
Products with broken, removed, altered, or missing factory seals.
Opened or used products.
Digital products or gift cards, if offered.
Items purchased because of changes in market value, availability, or customer preference.

Please review the product description, language, set name, quantity, condition, and shipping information carefully before completing your purchase.

2. Buyer’s Remorse and Market-Price Changes

We do not provide returns, refunds, exchanges, price adjustments, or store credit because:

You changed your mind.
You ordered the wrong product or quantity.
You found the product at a lower price elsewhere.
The product’s market value increased or decreased after purchase.
A product went on sale after your order.
You no longer want a preorder.
You are dissatisfied with the randomized contents of a trading-card product.
You did not receive a particular card, rarity, pull rate, or expected value.

Trading cards and sealed products may fluctuate substantially in value. A completed purchase is not an investment guarantee, and future changes in market value do not affect the agreed purchase price.

3. Randomized Trading-Card Contents

Trading-card products contain randomized contents unless expressly stated otherwise.

True Standard Cards does not manufacture these products and cannot guarantee:

Specific cards, characters, rarities, or pull rates.
The value of the enclosed cards.
Factory collation.
Card centering, print quality, or surface condition.
The grade a card might receive from a third-party grading company.
That the contents will meet the customer’s personal expectations.

Duplicate cards, unfavorable pulls, print lines, centering issues, factory defects, or other manufacturer-related characteristics do not make an otherwise authentic product eligible for return.

Manufacturer defects may be subject to the manufacturer’s own replacement or customer-service process.

4. Sealed-Product Packaging Condition

Factory-sealed trading-card products may have ordinary cosmetic imperfections resulting from manufacturing, distribution, or shipping, including:

Small dents, dings, scratches, creases, or corner wear.
Loose, uneven, or imperfect shrink wrap.
Small shrink-wrap holes or tears.
Off-center labels or seals.
Minor packaging or print variations.

Unless a product is specifically advertised as having collector-grade or display-grade packaging, minor cosmetic imperfections that do not compromise the product’s contents or indicate that it was opened are not considered defects.

If exterior packaging condition is especially important to you, contact us before ordering.

5. Incorrect, Missing, or Materially Damaged Items

You received a product materially different from the product ordered.
An item is missing from the shipment.
The product was materially damaged during shipping.
The product arrived without an advertised factory seal.
We made another material fulfillment error.

Your full name.
Your order number.
A description of the issue.
Photographs of the shipping box.
A clear photograph of the shipping label.
Photographs of all packing materials.
Clear photographs of the affected product from multiple angles.
An unedited unpacking video, if one is available.

Keep the product, shipping box, shipping label, and all packing materials until the claim is resolved. The carrier may require these materials for inspection.

Do not open, alter, or remove the seal from a product you believe was shipped incorrectly or damaged. Opening or altering the product may make it ineligible for return or replacement.

6. Available Resolutions

After reviewing an eligible claim, True Standard Cards may offer one of the following remedies, as appropriate:

Replacement of the affected product.
Replacement of a missing component.
Refund to the original payment method.
Partial refund when the customer agrees to keep the affected item.
Store credit, but only with the customer’s agreement.
Assistance with a manufacturer or carrier claim.

The appropriate remedy depends on the nature of the issue, available inventory, carrier findings, and applicable law.

A replacement is not guaranteed when inventory is unavailable. If we approve a claim but cannot provide a replacement, we will issue an appropriate refund.

7. Return Authorization

Do not send a product back without written return authorization from True Standard Cards.

If a return is approved, we will provide return instructions and, when the return results from our fulfillment error or qualifying shipping damage, a prepaid return label or reimbursement for an approved shipping method.

Returned products must include:

The original product.
All original packaging.
Factory seals, accessories, inserts, and promotional materials.
Any other items included with the shipment.
The return authorization information requested by us.

The product must be returned in substantially the same condition in which it was received.

Unauthorized returns, opened merchandise, incomplete returns, or products sent to an address other than the authorized return address may be refused and returned to the sender at the sender’s expense.

8. Return Shipping Costs

True Standard Cards will pay reasonable return-shipping costs when a return is required because:

We sent the wrong product.
We omitted a purchased item.
The product qualifies as materially damaged in transit.
The return is otherwise required by applicable law.

If we approve a discretionary return for another reason, the customer may be responsible for both the original shipping charge and return-shipping cost.

Original shipping charges are nonrefundable when the carrier performed the purchased service, except when the refund is caused by our error or required by law.

9. Order Cancellations

Orders enter processing quickly, and cancellation requests are not guaranteed.

A cancellation request must be submitted before the order ships. An order is not canceled until True Standard Cards confirms the cancellation in writing.

If we approve a customer-requested cancellation, a fee equal to 3% of the canceled order total may be deducted from the refund to cover nonrefundable payment-processing and transaction costs, to the extent permitted by law.

Orders that have already shipped cannot be canceled.

The 3% fee does not apply when True Standard Cards cancels an order because:

We cannot fulfill the order.
An allocated preorder quantity is unavailable.
We cannot ship within the promised timeframe and you choose not to accept the delay.
The cancellation fee is otherwise prohibited by law.

Please review our Cancellation Policy and Terms and Conditions for additional information.

10. Preorders and Backorders

Payment for preorder and backorder products is collected when the order is placed unless the listing states otherwise.

Release and shipping dates are estimates based on information from manufacturers, distributors, and suppliers. These estimates may change.

A change in market price, release date, or customer preference does not automatically qualify a preorder for cancellation.

If a preorder is materially delayed beyond the promised shipping timeframe, we will provide notice and, when required, an opportunity to consent to the delay or cancel the affected product for a full refund.

If we cannot fulfill some or all of a preorder because of a canceled release, reduced allocation, or supplier issue, we will refund the unfulfilled amount to the original payment method without a cancellation fee.

Product-specific preorder terms included in a listing form part of this policy and control for that item if they conflict with a general provision.

11. Lost or Stolen Packages

A package marked delivered by the carrier is not automatically eligible for a refund or replacement.

If tracking shows delivery but you cannot locate the package:

Verify the shipping address on the order.
Check all entrances, mailboxes, parcel lockers, and other delivery locations.
Ask household members, neighbors, or building staff.
Allow 24–48 hours for possible premature carrier scanning.
Contact the shipping carrier.
Contact True Standard Cards if the package remains missing.

We may require a carrier investigation, missing-mail request, police report, or signed declaration before determining whether a remedy is available.

True Standard Cards is not responsible for theft or loss occurring after confirmed delivery to the address supplied during checkout, except where required by law.

12. Undeliverable and Refused Packages

If a package is returned because of an incorrect or incomplete address, refusal, failed delivery attempt, or failure to collect the package, the customer may be responsible for:

The original shipping charge.
Return-to-sender fees.
Address-correction fees.
The cost of reshipping the order.

Any approved refund may be reduced by nonrefundable shipping and carrier charges, except where prohibited by law.

13. Refund Processing

Approved refunds will be issued to the original payment method unless another method is required by law or expressly agreed upon.

Once we process a refund, banks and payment providers may require 5–10 business days to post the funds to your account. True Standard Cards does not control financial-institution processing times.

Original shipping charges, expedited-delivery fees, payment-processing fees, duties, and other nonrefundable charges will be included only when required by law or when the refund results from our error.

If the original payment method is no longer available, contact us for assistance. We may require identity and payment verification before using an alternative refund method.

14. Fraudulent Claims and Chargebacks

We reserve the right to deny claims involving:

Altered or inconsistent evidence.
Products opened after the customer discovered the alleged problem.
Substitution of a different product.
Intentional damage or tampering.
A pattern of abusive or fraudulent claims.
Refusal to provide reasonably requested documentation.
False statements concerning delivery or product condition.

Please contact us before initiating a chargeback so we have an opportunity to investigate and resolve the issue.

Nothing in this section limits your legitimate rights under applicable law or your payment provider’s dispute procedures.

15. Policy Abuse

True Standard Cards may limit future purchases, cancel pending orders, or close customer accounts associated with return fraud, chargeback abuse, repeated false claims, purchase-limit circumvention, or other violations of our policies.

Any action taken under this section will comply with applicable law.

16. Contact Us

To request assistance with a cancellation, return, replacement, or refund, contact:

True Standard Cards
Email: info@truestandardcards.com
Website: www.truestandardcards.com
Return address: Do not mail a return without authorization. An approved return address will be provided with your return instructions.